Uncomfortable Questions
Asking questions is part of a leader's job in church, politics, schools, or business. Much is written in books, blog posts, and magazines about being a leader who asks and keeps asking questions. Hopefully, that’s you. But you also want people in your organization who ask challenging, even annoying questions, and you better listen. After thoughtful consideration, you’re beginning a new customer service policy, technology, or compensation plan. The county board you’re serving on is looking at projects that will cost significant sums. You’ve consulted your advisers, who tell you it’s a great idea. Your management team, for not all the right reasons, perhaps, says you’re on the right track. You believe you looked at all the alternatives, and your decision is rock solid. As the leader, you are brimming with confidence that the folks on the front line, along with your customers and constituents, will immediately see the benefits of your wise decision. And then…someone asks, “Why are we...